Technical Services

Metropolitan is committed to providing our dealers and installers with the very best in technical support.  We provide ongoing training, support and education through workshops and online, including our exclusive Metro U online training and ProTips bulletins (available exclusively to our dealers and their staff – click here to sign up).

Scroll down for Technical Services contact information and links to installation instructions for all our products. 

Meet our Technical Services team:

Dan Caufman

Dan Caufman

Technical Services and Quality Control Manager, USA
Dan began his career as a hardwood installer, sander, and finisher at Floorcraft Inc. of Redmond, Washington. After 16 years at Floorcraft, he started Hardwood Specialties Inc., a hardwood floor installation, sanding, and finishing company catering to high-end homes. Under his guidance, the company earned a reputation as one of the area's most respected hardwood companies. Dan is a National Wood Flooring Association Certified Wood Flooring Inspector and a member of the association's certified inspectors review committee. In 2022, Dan received designation as a certified laminate flooring inspector from the North American Laminate Flooring Association.
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Colin French

Colin French

Technical Services Associate, Eastern Canada
Colin brings over 25 years of flooring industry experience to his role at Metropolitan. He has worked in product management, sales, and training for several major flooring manufacturers. In 2009, Colin established his own consulting company offering training, technical support, inspection, and other professional services to hardwood, laminate, and LVP companies throughout Canada. He earned his National Wood Flooring Association Certified Hardwood Inspector designation in 2007 and North American Laminate Flooring Association Certified Laminate Inspector designation in 2022. A staunch advocate of continuous learning, he has delivered hundreds of training sessions to installers across Canada.
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Mike Sahli

Mike Sahli

Technical Services Manager, Evoke
Mike began his career in the flooring industry in 1975 as an installer for the family flooring store in both residential and commercial markets. After ten years, Mike started his own company specializing in commercial flooring product installation with a heavy focus on flooring removal and substrate restoration, including the installation of VCT, Luxury Vinyl, and commercial sheet vinyl, as well as coved and welded flooring. In 2005 Mike moved to the flooring manufacturing and distributing side of the flooring industry and began working with Metropolitan in 2011. Mike supplies technical services and installation training and support for all products, including commercial products. He also assists with new and improved flooring products, adhesives, and acoustic products development and testing.
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Elizabeth Baldwin

Elizabeth Baldwin

Environmental Compliance Officer
Elizabeth Baldwin has over 20 years experience working in the international wood sourcing industry and has first hand experience of wood sourcing and manufacturing practices in North and South America, Europe and Asia. She currently serves as Environmental Compliance Officer for Metropolitan Hardwood Floors ensuring regulatory compliance for all the company’s manufacturing activities, and is widely considered an authority on CARB, LACEY and other regulatory regimes. She has also worked closely with industry and government representatives in crafting air quality legislation for the EPA. She has been blogging on ‘green issues’ for the NWFA’s online magazine since 2010.
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Greg Herrick

Greg Herrick

Technical Services Assistant, USA
Greg has 30 years of experience working in the hardwood industry. His career in the wood industry began at a small distributor outlet that supplied wood board planks with coated abrasives. He was introduced to hardwood flooring while working with Pinnacle Custom Floors, a major flooring installer based in Seattle, Washington. While at Pinnacle, Greg learned about warehousing, worked the tools, sold jobs, and ran projects. His career eventually led him to sell and install flooring for colleges, fitness centers, and other athletic facilities. Greg has also worked as a mill representative for an offshore prefinished mill and a custom wood mill in Montana. Greg provides technical services and supports Metropolitan's customers with knowledge from all sides of the hard surface flooring industry, including hardwood site finish, prefinished flooring, and vinyl products. He is a National Wood Flooring Association member and regularly attends classes to learn about the latest flooring options.
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Mike Frilund

Mike Frilund

Technical Services Manager, Western Canada
Mike is a Union Certified Floor Layer with over 18 of flooring installation experience. He has worked as a Union Installer for four years before starting his own business, where he honed his craft. Mike is an expert floor-leveler and glue-down technician with a keen eye for detail. Mike is experienced with high-end residential settings and has completed many commercial jobs, including tower projects with flooring supplied by Metropolitan. Mike is a certified inspector with the Institute for Floor Covering Inspectors International and the North American Laminate Floor Association.
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Mike Rudan

Mike Rudan

Technical Services Manager, Eastern Canada
Mike has over 25 years of experience in the flooring industry. He has worked for one of the major flooring manufacturers in Canada and with one of the largest low-rise and high-rise new home installation companies in Ontario, Canada. Mike has many years of manufacturing and installation experience to lean on when troubleshooting or problem-solving a multitude of scenarios. Mike has completed the National Wood Flooring Association Sand and Finish and Installation courses. He is a certified flooring inspector with the National Wood Flooring Association and the North American Laminate Flooring Association.
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We also provide technical support as needed. To reach Technical Services, call

US: 1 800 851 7056
Canada: 1 800 992 3163
Or email: techserv@metrofloors.com

Installation Instructions

Installation Checklist: Download

For current installation instructions for Kentwood products, click here.
For current installation instructions for Evoke products, click here.
For current installation instructions for Abode products, click here.